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Senior Account Manager

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Position Overview

  • The Senior Account Manager is responsible for strategic leadership and direction for Swarm’s clients and agency teams. This role requires a passion for the client’s business, the work, results and most importantly, the drive to continue providing a valuable partnership. Successful Senior Account Managers manage relationships at all levels, represent the agency vision to key stakeholders, and continuously work to identify opportunities for moving the client and agency business forward.
  • Reports into SVP, Client Services
  • Located in Atlanta, GA

Duties & Responsibilities

  • Client/Relationship Manager & Strategy
    • Build and sustain relationships with clients and their internal teams for broader business picture
    • Get to know and stay informed about clients’ business models, growth plans and preferences; provide value in client meetings
    • Accountable for project leveling and ensuring that all initiatives support the client’s brand and overall strategy; appropriately communicate this with Engagement Management team
    • Advocate on behalf of the client and act as a trusted partner
    • Understand client needs and translate to the Strategist, Analytics and Implementation teams for timely, on-brief execution
    • Anticipate and resolve internal team and client issues as they are identified and utilize the support of the leadership team as needed
    • Vet and share implementation team’s estimates to client for signoff, and manage against applicable SOW documents
    • Spearhead brief process with Client, Strategist and Implementation team to ensure requirements are rolling up to the overarching strategy, clients and agency teams are aligned on deliverables and timing
    • Advocate for polish and good work for all client deliverables and meetings 
    • Proactively address concerns or flags for clients to navigate potential issues
    • Ensure Engagement Managers schedule meetings and share agendas in a timely manner, both with clients and internally 
    • Onboarding of new clients, as applicable with the support of Engagement Manager
    • Advocate for ongoing thought leadership for client’s business
  • Revenue Generation
    • Identify new opportunities within existing accounts and push this forward with applicable agency teams 
    • Grow revenue within existing accounts
    • Ensure that revenue generated is profitable according to hour estimates provided by implementation
    • Escalate to SVP, Client Services if we are not going to be profitable
    • Lead on holding clients accountable, change ordering where necessary

Required Experience, Education, Demonstrated Skills, and Abilities

  • Bachelor’s Degree (BA or BS) preferred  
  • 5+ years of experience at a marketing agency or client-side marketing department 
  • Proactive in client relationship management and demonstrated success in this area 
  • Strong verbal and written communication skills 
  • Calm under pressure and flexible
  • Ability to effectively collaborate with different people and work styles 
  • Demonstrated ability to take initiative with little direction
  • Strong presentation skills 
  • Familiar with reporting tools, including Google Analytics is a plus

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Please fill out the form below to begin the application process.

Case Studies

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