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Engagement Manager

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Swarm is looking for a talented Engagement Manager to work with our clients and team on a daily basis to deliver results. This person is the primary contact for day-to-day project work and strategic leadership on the Client Operations team. 

Position Summary

  • This role requires being a self-starter with a passion for the work of the agency and the client’s business.
  • Building strong strategic relationships with the clients, while identifying key account growth opportunities.
  • Manage the internal team to deliver quality work on time and on budget.
  • Primary communicator internally and externally on some accounts, and as secondary to the Account Executive on others.
  • Supporting the Account Executives on specified accounts.  

Duties and Responsibilities

  • Accountable for being aware of and involved in project leveling and ensuring that all initiatives support the client’s brand and overall strategy
  • Responsible for workflow across all campaigns and projects
  • Anticipate and resolve internal team issues as they are identified and utilize the support of the leadership team as needed
  • Lead all meetings, setting expectations for key deliverables, team roles, and next steps
  • Play an active role in managing SOW, tracking budgets, monitoring team hours and account profitability
  • Delivering top quality work on time and on budget based on client priorities 
  • Manage project budgets to ensure profitability
  • Creates timelines and estimates 
  • Ensure all communication with clients is properly documented and action items are defined for the team. This includes taking notes in all client meetings and following up with takeaways.
  • Oversee the day-to-day management of projects and campaigns from initiation through implementation and QA/deployment. Document requirements and then communicate requirements effectively to the delivery team.
  • Oversee and communicate project status and adjust resources and priorities accordingly.
  • Oversee client/account budgets and timelines through proper scope definition, risk management, and change management protocols.
  • QA work from the delivery team ahead of delivery to the client and ensure work that doesn’t meet quality standards is revised. 

Required Experience, Education, Demonstrated Skills, and Abilities

  • Bachelor’s Degree (BA or BS) required
  • 1-3 years of experience at a digital agency
  • Strong verbal and written communication skills
  • Ability to effectively collaborate with different people and work styles
  • Strong presentation skills
  • Familiar with reporting tools, including Google Analytics

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Please fill out the form below to begin the application process.

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