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Engagement Coordinator

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Position Overview

Swarm is looking for a talented Engagement Coordinator to work with our clients and Account team to deliver exceptional results. This person is a support role for day-to-day project execution working closely with an Engagement Manager or Account Manager for dedicated clients and internal teams. This role requires being a self-starter with strong project management skills and a passion for digital marketing and the client’s business.  

Duties and Responsibilities

  • Work closely with an Engagement Manager to ensure all initiatives are being complete to support client’s brand and overall account strategy. 
  • Ensure all task and project requirements are detailed out for team members, including owning drive organization to link to all supporting documents.
  • Responsible for project set-up for new clients including Google Drive, Slack, and project management system account set up.
  • Join all internal and client meetings for dedicated accounts and take detailed notes on callouts, follow ups, and next steps.
  • Support client communication for routine deliverables and meetings.
  • Fill in for lead Engagement Manager or Account Manager on specified accounts when they are out of office.
  • Play a support role in managing SOW, tracking budgets, and monitoring team hours, reporting to the lead Engagement Manager or Account Manager for visibility.
  • Gather hours estimates from the implementation team for projects ahead of task delegation in project management software.
  • Ensure all communication with clients is properly documented and action items are defined for the team. This includes taking notes in all client meetings and following up with takeaways.
  • Support administration-related documents for team processes, ensuring they are up to date with all current workflows.
  • Own weekly account status updates on dedicated accounts summarizing weekly initiatives and focus. 

Required Experience, Education, Demonstrated Skills, and Abilities

  • Bachelor’s Degree (BA or BS) preferred
  • 0-1 years of experience at a marketing agency or marketing department
  • Extremely organized and detail oriented
  • Strong verbal and written communication skills
  • Ability to effectively collaborate with different people and work styles

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Please fill out the form below to begin the application process.

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