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Account Manager

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Position Overview

The Account Manager is the primary contact for both the day-to-day project work and strategic leadership for clients and agency teams. This role requires a passion for the agency work and the client’s business, and the drive to continue providing a valuable partnership. The Account Manager works closely with clients to drive and execute upon his/her vision for the company. Successful Account Managers manage relationships at all levels, represent the agency vision to key stakeholders, and continuously work to identify opportunities for moving the client and agency business forward. 

Duties & Responsibilities

  • Client/Relationship Manager & Strategy
    • Get to know and stay informed about clients’ business models, growth plans and preferences; provide value in client meetings
    • Accountable for project leveling and ensuring that all initiatives support the client’s brand and overall strategy. 
    • Advocate on behalf of the client and act as a trusted partner
    • Ensure that the strategy team is involved any time a recommendation is being made to a client
    • Understand client needs and translate to the Strategist, Analytics and Implementation teams for timely, on-brief execution
    • Anticipate and resolve internal team and client issues as they are identified and utilize the support of the leadership team as needed.
    • Vet and share implementation team’s estimates to client for signoff, and manage against applicable SOW documents
    • Spearhead brief process with Client, Strategist and Implementation team to ensure requirements are rolling up to the overarching strategy, clients and agency teams are aligned on deliverables and timing
    • Advocate for polish and good work for all client deliverables and meetings 
    • Ensure Engagement Managers schedule meetings and share agendas in a timely manner, both with clients and internally 
    • Onboarding of new clients, as applicable with the support of Engagement Manager
  • Revenue Generation
    • Identify new opportunities within existing accounts and push this forward with applicable agency teams 
    • Grow revenue within existing accounts
    • Ensure that revenue generated is profitable according to hour estimates provided by implementation
    • Escalate to SVP, Client Services if we are not going to be profitable
    • Lead on holding clients accountable, change ordering where necessary

Required Experience, Education, Demonstrated Skills, and Abilities

  • Bachelor’s Degree (BA or BS) preferred  
  • 5+ years of experience at a marketing agency or client-side marketing department 
  • Proactive in client relationship management
  • Strong verbal and written communication skills 
  • Calm under pressure and flexible
  • Ability to effectively collaborate with different people and work styles 
  • Demonstrated ability to take initiative with little direction
  • Strong presentation skills 
  • Familiar with reporting tools, including Google Analytics a plus 

Apply Now

Please fill out the form below to begin the application process.

Case Studies

Results-driven work

LexisNexis
AnalyticsPaid MediaUX/UI Design
Aaron’s Paid Search
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Western & Waltham
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